by Lalita Booth | Sep 23, 2014 | Audience Segmentation, Blog, Process Design Toolbox |
Using Audience Segmentation to Organize Complexity Audience segmentation is an essential human centered process design tool, and it’s one that you’ll see a lot. It’s also one of the easiest process design tools to misuse, so I’m writing...
by Lalita Booth | Sep 16, 2014 | Blog, Functional Decomposition, Process Design Toolbox |
What is Functional Process Decomposition? Functional decomposition had several definitions, the most common of which is from the field of mathematics, but that’s not what I’m referring to here. I don’t mean “function” as in f(x) = 3xy +...
by Lalita Booth | Sep 9, 2014 | 70/20/10 Model, Blog, Guided Navigation |
Learning vs. Doing: The Great Divide I’ve wanted to write this post for a while now because I want to address something that bothers me about traditional approaches to maximizing employee productivity. Two common technology-based approaches are Business Process...
by Lalita Booth | Sep 2, 2014 | Blog, Minimum Viable Process |
Have you ever noticed that trying to get a group of people to implement a new policy or process is kind of like trying to get a cat to lay back and relax in a hot tub of water? In work situations, hopefully the teeth and claws are metaphorical rather than...
by Lalita Booth | Aug 26, 2014 | Blog, Cognitive Bias, Process design failures |
It’s time to face the cold, hard truth. You are terrible at giving actionable, simple instructions. That is, if you have any real expertise to speak of. Have you ever caught yourself harboring secret thoughts about a colleague or trainee that sounded...
by Lalita Booth | Aug 19, 2014 | Blog, Guided Navigation, Process automation |
“Shouldn’t this process just be automated?” It’s a common question that many business people run into at one point or another. For years, the business process management industry has been extolling the virtues of automating workflows....
